Frequently asked questions
Answers about the registration process
How do I register?
Just click on registration and register with the appropriate data.To activate your registration please click the link sent by e-mail and off you go. If you already have an account, click on login above or log in.
Should you not receive a conformation e-mail within 15 minutes, please check your junk or spam mails.
Can I bid without registration?
It is not possible to bit without a registration. You must have an activated profile to participate in the auction. Please register here. Click on the link in the activation e-mail to complete the registration.
You can follow the livestream without creating an account.
Answers to the auction and the bidding process
How do I bid?
- Log in.
- Open the running auction and click "bid now" under the Videostream.
- Select the lock icon to unlock the bidding mode.
- Click on the desired bidding step.
- Confirm your bid.
- We confirm the bid acceptance in the platform via a push notification / e-mail.
How do I know if I have been outbid?
When you have logged in for an auction and place bids, a push notification / e-mail tells you whether you have been outbid.
Who can see my data when bidding?
Who can I contact if I have questions about the auction lot / transportation / billing ?
Please feel free to contact our experts via phone or e-mail at any time. The Auction Team
Who should I contact if I have technical questions or problems?
During business hours you are welcome to contact the pro-bit advertising agency ([email protected], +49 (0)441 233 50 100) by e-mail.
After the auction
Which bid decides the end of the auction?
If no more bids are received from the face-to-face event or the online auction, the auctioneer closes the current bid with the "electronic hammer". This signal closes the auction with the last and highest offer, both on site and online.
In a pure online auction, the final auctioning will begin at the announced time in 3 minute intervals. Each bid added after the final auction of an animal starts a new 3-minute countdown.
For example, how will I be informed about a surcharge?
As an online bidder, you will be informed directly about the award by push notification and / or e-mail. After the auction we will contact you by e-mail / telephone to arrange payment and, if necessary, the transport of your animal(s).